FAQ

Tickets and Reservations (6)

Confirming Reservations

Patrons will  receive an email confirmation email when purchasing tickets and reserving a table. Patrons can simply provide their names, under which their reservations had been made, or print off their confirmation and provide this to our door staff on the day of the performance. We do not issue printed tickets for performances.

Dinner Reservations

For dinner reservations, we reserve a table in advance for patrons and this is available to them for the entire evening. Dinner is served in the performance room. Dinner is served early in the evening before the performance to ensure that there are few disruptions during the performance. Our wait staff are available to all patrons throughout the evening.

Doors open at 6:00 p.m. for evening performances, with most shows starting at 8:30 p.m. Dinner seating is between 6:00-7:00 pm and dinner is served between 6:00-8:30pm The kitchen is open until 10:00pm, unless otherwise stated by the wait staff, to accommodate late orders and dessert orders, which are often served during the break.

(this text needs to be edited) Dinner tables are pre-assigned on the day of the show for patrons. Patrons may make a request for a specific table or a particular area but are never promised this request at the time of reserving. Tables are assigned based on “priority calling”. This means the first patron to call and book a dinner reservations will very likely get the table that has been requested. The last dinner reservation to be made by a patron will very likely be assigned a table in the back of the room.

Ticket Purchases

For “ticket only” holders, who have paid the advanced ticket price, a seat is guaranteed in the performance room although seats are selected on a “first reserved, first serve” basis.  Seats for ticket patrons are often along the walls in various locations in the room and often are not at a table. This varies on the popularity of a performance and if table seating is available, this will be offered to ticket holders on a “first come, first served” basis.

Performances start times and length of shows

Evening performances start at 8:30pm unless otherwise indicated. On occasion an opening act will perform between 8:30-9:00pm. This is followed by a short break and the main performance begins around 9:15pm. Most performances consist of two sets in the length of 45 minutes, with a 20 minute break between acts. This is only a guideline and each evening varies.

We also offer matinee performances. For matinees, doors open at 12:00 p.m. (noon) with most performances beginning at 1:00 p.m. We offer lunch between 12:00-1:00pm although lunch hours may be extended depending on the performance start time. Matinee performances are between 1:00-4:00pm and usually run the full length. This is only a guideline and each matinee varies.

Cancellation and Refund Policy

Tickets purchased are the responsibility of the purchaser. By providing us with your credit card information, you are purchasing the tickets. Cancellations will be accepted up to 48 hours prior to the performance and refunds will be processed, minus a charge of $5.00 per ticket. No cancellations will be accepted within 48 hours of the performance and thus no refunds issued. No exchanges are possible.

Discounts

Discounts generally are not offered, but depending on the presenter, some may be offered on occasion.

Venue (8)

Accessibility

Unfortunately, Hugh’s Room is not accessible at this time due to several steps leading to the main doors. Once in the club, there are several steps to the dining room and concert hall. Our restrooms are located in the basement via a stairwell of 20 steps. Our staff is available to help those who have mild accessibility issues to access these areas of the club.

Patrons requiring service animals are permitted into Hugh’s Room.

For patrons requiring a support person, that support person is permitted to accompany the patron and is not required to pay the cover charge.

For further information please send an email to info@hughsroomlive.com or call 416-533-LIVE (5483).

Hotel/Inn Accommodations near Hugh’s Room

Double Tree By Hilton
108 Chestnut St. Toronto. Ontario
http://www.doubletree3.hilton.com

Stay Inn
560 Evans Avenue. Toronto.Ontario
http://www.stayinnsuites.ca

Best Value Inn
650 Evans Avenue. Toronto.Ontario
http://www.canadasbestvalueinn.com

Annex Quest House
83 Spadina Road, Toronto, Ontario
www.annexquesthouse.com

Inverness High Park B & B
287 Humberside Avenue, Toronto, Ontario
www.torontoecobedandbreakfast.com

By the Park
92 Indian Grove, Toronto, Ontario
www.bythepark.ca

 

Smoking Restrictions

There is no smoking within the premises of Hugh’s Room Live. Smoking is permitted outside at the front of the club only.

Age Restrictions

There are no age restrictions to see performances at Hugh’s Room Live. Patrons with babies and small children may be asked to leave if they are interrupting the performance. There is no charge for babies under 1 year.

Dress Code

We do not enforce a dress code and dress by patrons varies greatly.

Parking

Patrons may park on the street and parking costs/times vary depending on the location and the time of the day or evening. Patrons may also park at the LCBO/Loblaws until 12:00am (midnight) for free. At 12:00am, cars may be ticketed and/or towed away. Hugh’s Room Live takes no responsibility for patrons who park at Loblaws.

Lost & Found

All enquiries about lost items may be directed to our box office or floor staff. We will make every effort to locate your lost items but we do not take any responsibility for lost items.

Private Parties

Individuals or organizations wishing to book Hugh’s Room Live for a private or concert event may direct their enquiries to our private events coordinator. Pricing varies depending on the function, the number of people and specific requirements. We have experience  hosting birthday and anniversary celebrations, charitable events, weddings, company parties and other special events.

Menu (3)

Menu Information

We offer  ”a la carte” menus. We offer a dinner menu for evening performances and a lunch menu is offered for matinee performances. Click here to view menus and pricing. Menus are updated seasonally.  We are fully licensed and offer seven beers on tap, a great selection of wines and premium liquors.

Allergies/Special Dinner Requests

Patrons who have allergies or special dietary needs will be directed to speak with our chef. These enquiries should be voiced at the time of booking a reservation. This information may be passed along to the floor staff but we ask patrons to advise their server of their allergies or special requirements at the time of placing their order.

Birthdays

We do not offer “special-to-order” cakes or desserts for specific occasions. Patrons are asked not to bring in their own desserts.

Booking Enquiries (1)

Booking Enquiries

Artists wishing to perform at Hugh’s Room Live are invited to contact Derek Andrews. Please do not send sound files, attachments or other unsolicited materials. Links to web sites, video, soundcloud or other on line audio are welcome.

Due to the large volume of enquiries we receive, we cannot respond to all contact, but we appreciate notification about public appearances or details of tours routed into the Toronto area.